FIXED: Unexpected print results, small graphics, misaligned text since Windows Updates have ran
Issue / Fault definition
When printing you get unexpected print results, images or text may appear smaller or be missing completely.
Impact
This is known to affect OS Builds 19041.870 (Windows 10 2004) and 19042.870 (Windows 10 20h2)
Known / associated error messages
No known errors just unexpected print results on physical paper
Known Fixes / Solutions
THIS ISSUE IS NOW RESOLVED BY RUNNING THE 2021-04 CUMULATIVE UPDATE
SERVERS – Microsoft Update Catalog
CLEINTS – Microsoft Update Catalog
- Install the Servicing Stack update (SSU) from Microsoft Update Catalog
- Install the Microsoft out-of-band patch from Microsoft Update Catalog this patch updates an issue that fails to print the graphical content in a document after installing the March 9, 2021 update.
- Reboot your device
Here is the list of support pages:
- Windows 10 version 2004 and 20H2: KB5001649
- Windows 10 version 1909: KB5001648
- Windows 10 version 1809: KB5001638
- Windows 10 version 1803: KB5001634
- Windows 10 version 1607: KB5001633
- Windows 10 version 1507: KB5001631
If you prefer direct downloads, use the following links to open the download pages on the Microsoft Update Catalog website:
- Windows 10 version 2004 and 20H2: KB5001649
- Windows 10 version 1909: KB5001648
- Windows 10 version 1809: KB5001638
- Windows 10 version 1803: KB5001634
- Windows 10 version 1607: KB5001633
- Windows 10 version 1507: KB5001631
All you need to do is download the update package for the right architecture, e.g. 64-bit version of the operating system, and to run the executable file once the package has been downloaded.
Prerequisites
Microsoft now combines the latest servicing stack update (SSU) for your operating system with the latest cumulative update (LCU). If you encounter the error, 0x800f0823 – CBS_E_NEW_SERVICING_STACK_REQUIRED, close the error message and install the last standalone SSU (KB4598481) before installing this LCU. You will not need to install this SSU (KB4598481) again for future updates.
External Links
March 18, 2021—KB5001649 (OS Builds 19041.870 and 19042.870) Out-of-band (microsoft.com)
