FIXED: Unexpected print results, small graphics, misaligned text since Windows Updates have ran

Unexpected print results

Issue / Fault definition

When printing you get unexpected print results, images or text may appear smaller or be missing completely.


This is known to affect OS Builds 19041.870 (Windows 10 2004) and 19042.870 (Windows 10 20h2)

Known / associated error messages

No known errors just unexpected print results on physical paper

Known Fixes / Solutions

  1. Install the Servicing Stack update (SSU) from Microsoft Update Catalog
  2. Install the Microsoft out-of-band patch from Microsoft Update Catalog this patch updates an issue that fails to print the graphical content in a document after installing the March 9, 2021 update.
  3. Reboot your device


Microsoft now combines the latest servicing stack update (SSU) for your operating system with the latest cumulative update (LCU). If you encounter the error, 0x800f0823 – CBS_E_NEW_SERVICING_STACK_REQUIRED, close the error message and install the last standalone SSU (KB4598481before installing this LCU. You will not need to install this SSU (KB4598481) again for future updates. 

External Links

March 18, 2021—KB5001649 (OS Builds 19041.870 and 19042.870) Out-of-band (

Internal Links

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