Introduction
OST Reports has been long in production, rapidly changing and frequently referred to script that I use at my place of work to bolt into OSTicket to break down in a more granular fashion who has closed what tickets and which departments they have been closed for.
It requires direct access to your OSTicket database for read access, no write access is required.
Terms
It is offered to your free of charge with no warranty and no liability, however I am happy to consult in the installation onto your helpdesk if so required, just drop me a comment.
Download
To install the script download the files from here and extract them into a new folder on your webserver for example yourdomain.com/ostreports
Enter your OSTicket database details.
Customise your email address
Then browse to the folder you setup for example yourdomain.com/ostreports
The script will scan for your Agents and Departments and display the statistics
Change from Daily to Weekly, Monthly, Quarterly or Yearly stats
This is simple and requires a simply URL change
Daily stats = index.php?debug=y&runtype=daily
Daily stats = index.php?debug=y&runtype=weekly
Daily stats = index.php?debug=y&runtype=monthly
Daily stats = index.php?debug=y&runtype=quareterly
Daily stats = index.php?debug=y&runtype=yearly
Send an email from the script
To do this change the url from index.php?debug=y&runtype=daily to index.php?debug=n&runtype=daily
Changing the variable debug=n instructions the script to send an email to the registered email address.
You can CRON poll the URL to auto send email at a given time during the day.
Per technician stats
If you want to use the script and want a particular stat building in but don’t know how to go about this, drop me an email I’d be happy to write it in for you.
Per Department stats
